Workflow friction

Human Factors &
Workflow Friction

The room shapes the team. High-density layouts decide who can see whom, which paths cross, and where handoffs happen - and technology helps only when its integration matches the real workflow.

2 problems | 11 field photos
Team Coordination & Workspace Layout
Toronto, Canada1 / 5

Team Coordination & Workspace Layout

Crowded layouts, poor sightlines, and awkward equipment placement can interfere with handoffs, communication, and task coordination.

5 field photos
Team Coordination & Workspace Layout — field photo 2
FIG.2 / 5
Team Coordination & Workspace Layout — field photo 3
FIG.3 / 5
Team Coordination & Workspace Layout — field photo 4
FIG.4 / 5
Team Coordination & Workspace Layout — field photo 5
FIG.5 / 5

Technology Fit & Workflow Usability

Technology improves care only when it fits real workflow. Poorly integrated tools can add workload, disrupt access, and create new safety and efficiency problems.

6 field photos
Technology Fit & Workflow Usability
Boston, United States1 / 6
Technology Fit & Workflow Usability — field photo 2
FIG.2 / 6
Technology Fit & Workflow Usability — field photo 3
FIG.3 / 6
Technology Fit & Workflow Usability — field photo 4
FIG.4 / 6
Technology Fit & Workflow Usability — field photo 5
FIG.5 / 6
Technology Fit & Workflow Usability — field photo 6
FIG.6 / 6

Spaghetti Syndrome: Lines, Tubes & Cables

Explore Next
Spaghetti Syndrome: Lines, Tubes & Cables
Line entanglement